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1. Logging In
2. Brandy Casino Lobby
3. Cashier
4. Contact Us
1. Logging In
Brandy Casino features
two gaming modes: Fun Mode and Real Money Mode. You can play in
Fun Mode for practice or play in Real Money Mode when you're ready
to place actual monetary bets.
- Fun Mode allows you to
play for virtual money - you bet, win and lose nothing but virtual
dollars. No real money is involved and you do not need a credit
card to play. You do not need to be connected to the Internet
to play in Fun mode. The extent of Fun mode play is not limited
in any way.
- Real Money Mode allows
you to play for real dollars. You are required to have a valid
real money source (such as a credit card) and you must be connected
to the Internet. See the Cashier section of this help file for
more information on depositing and withdrawing money to and from
your casino account.
When using Brandy Casino
for the first time, you need to create an account before logging
in. There are two types of accounts - a Fun Mode account and a Real
Money Mode account. Click on the topics below for more information
on creating an account.
Fun Mode Account and
Login:
Logging In:
When logging in to Fun Mode, you will be prompted to enter your
username, nickname (optional) and password. If you enter a nickname,
it will be displayed to other players in the casino, when playing
in Multiplayer Mode. If you check the Remember password box,
the computer remembers your password and fills it in the next time
arrive at this screen. This way you do not have to type it in every
time you use the casino. Beware, however, that anybody using your
computer will be able to log in under your account!
Account Creation: If you do not have a Fun Mode account yet,
you need to register (create an account) - click on Create account
to do that. A new window appears. Fill in the two fields - your
preferred password and your email address, and then click Create.
Brandy Casino generates a unique username for you. You can then
log in using your new account.
Online and Offline:
You can play in Fun mode both online and offline. When playing in
Online Fun Mode, you are connected to the Internet. You can play
in multiplayer mode and chat with other players as you would in
Real Money Mode.
When playing in Offline Fun Mode, you are not connected to the Internet
and therefore the chat, multiplayer, and private group options are
not available. You will also receive a message stating that a connection
to the server cannot be established. Also, an icon in the casino
lobby indicates whether you are online or offline.
Real Money Mode Login:
Logging In:
When logging in to Real Money Mode, you will be prompted to fill
in your username, nickname (optional), and password. If you enter
a nickname, it will be displayed to other players in the casino,
when playing in Multiplayer Mode.
Account Creation: If you do not have a Fun Mode account
yet, you need to register (create an account) - click on Create
account to do that. A new window appears. You will be prompted
to fill in some personal information that we need to create and
manage your account. This information is kept strictly confidential;
we do NOT share it with any third party company or organization.
The Create Real Account window prompts you to enter the following
information:
| Field
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Explanation
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User name
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The name you will use to log into the casino. Choose any user name you desire.
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Password
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Enter the password
of your choice. Your password must be between five and ten
alphanumeric characters.
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Verify Password
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Type in your password
again to confirm your choice.
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First name
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Your first name.
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Last name
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Your last name.
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Email address
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Your email address.
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Address
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Your home mailing
address.
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City
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The city in which
you live.
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State
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Your home state. (This
field is optional).
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Country
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Your home country.
Select from the list of countries.
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Zip/Postal Code
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Your zip or postal
code.
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Phone
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Your home phone number.
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Fax
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Your fax number. (This
field is optional.)
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Date of birth
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Your date of birth
in dd/mm/yyyy format. For example, for September 5, 1975 enter
05/09/1975.
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Click Create to
complete creation of your personal account. Brandy Casino assigns
you a unique username and a Security Code and sends it to your e-mail
address. You'll need your Security Code to perform all your financial
transactions, such as deposit or withdrawal of money from your casino
account. Your password is used for login authentication. We suggest
you write it down.
Note: It is very
important that you fill in your correct and valid information so
we will be able to pay your winnings.
2. Brandy Casino Lobby
The lobby contains game
icons (clicking on a game icon starts the corresponding game) and
a button for the Brandy Casino Cashier. Certain information is displayed
here as well: the mode in which you are playing (for real money
or for fun), your current balance and an indicator to let you know
whether you are Online or Offline.
Brandy Casino currently offers a total of 53 different casino games. The lobby displays
a game menu, where some games are grouped according to their type.
Click on a game name in the menu to start it. Some games ask you
to specify a bet amount (click the value of the coins you want to
bet) or multiplayer mode.
Click on the arrow buttons to scroll through all the icons (up and
down). There are two types of games: table games and machine games.
Links and buttons in the
lower right corner have the following functions:
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Contact Us:
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Displays the Brandy Casino contact information.
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Latest Promotions:
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Opens an URL with the latest information
on Brandy Casino promotions and news.
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Help:
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Opens the online help file, which you are
reading right now.
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Options:
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Opens a window where you can adjust volume,
speed, sound, and screen size. See the Options
section of this help file.
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Exit:
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Closes Brandy Casino.
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Options
- Game
Speed
Drag the slider to the right or left to increase or decrease the
speed of the multimedia animations used during the games.
- Disable
DOUBLE UP in Video Poker
When this box is checked, the double, half-double and collect buttons
do not appear on the screen, you have to press the ones on the machine
itself.
- Use
large cards in card games
When this box is checked, cards are displayed double their original
size (in table games).
- Play
slots in ZOOM mode
In ZOOM mode, the reels, buttons and the winning table are displayed
larger.
- Full
Screen
Select this to display your game over the entire screen. When this
option is not selected you will see the Casino displayed in a midsize
window.
Audio Settings:
- Sound
Volume
Drag the slider to the right or left to lower or raise the volume.
- Sound
Select this to enable ambient sound effects – machine noise,
cards being dealt, dice rolls, etc.
- Music
Select this to listen to background music while you play.
- Dealer
Voices
Select this to hear the dealer speaking while you play. The sound
option must also be selected in order to hear the dealer.
Multiplayer Modes
Some games feature the
following Multiplayer Options:
- Multiplayer
You can play with up to two other players who are online.
- Single Player
You play alone at the table.
- Private Group
You can join or create a group that up to two other people can join.
3. Cashier
In Real Money Mode, click
Cashier to deposit or withdraw money. You can also view your entire
transaction history from inside the cashier. In Fun Mode, use the
Cashier to deposit or withdraw virtual dollars to your account.
Deposit Cashier
There are several available methods for depositing money into your Casino account: Credit Card, Bank Draft, Wire Transfer, Netteler, PrePaid ATM, Citadel, and FirePay. You must register your credit card(s) prior to depositing money in your account.
Note: if you have pending withdrawals that are waiting to be processed,
you will be prompted when entering the Cashier's Deposit screen.
This serves to remind you that you may prefer to cancel a pending
withdrawal rather than make another deposit.
Registering a New Credit
Card
You must register your credit
card before you can use it in Brandy Casino. To register your credit
card, fill in the following form. You will be prompted to enter
your personal details for registration with the secure Brandy Casino
server.
The Register New Card dialog requires that you fill in the following
information:
| Credit card number |
The number of the credit
card number you wish to register. |
| CVV2 number |
CVV2 number from the
back of your credit card (Optional) * |
| Credit card owner's
first name |
The first name of the
credit card owner. |
| Credit card owner's
last name |
The last name of the
credit card owner. |
| Credit card type |
Select the type of
credit card you wish to register from a list of MasterCard,
Visa, American Express, Diners Club, FirePay or Other. |
| Expiration month |
Select the month your
credit card expires. |
| Expiration year |
Select the year your
credit card expires. |
| Address |
Your mailing address. |
| City |
The city where you
live. |
| State |
Your home state. (This
information is optional). |
| Zip |
Your zip code. |
| Country |
Select your country
from the list of countries. |
Click Enter to complete
your credit card registration.
* - The CVV2 number is used
for additional security - it is up to you whether to reveal it to
us or not. To find your credit card's CVV2 number, refer to the
last three numbers on the back of your credit card:
Withdraw Cashier
You can withdraw money from
your Brandy Casino account at any time.
- The Withdraw tab
allows you to withdraw money from your casino account.
- The Pending Withdraws tab allows you to display the withdrawals you have requested,
but have not been processed yet. Brandy Casino waits 12 hours
before processing your withdrawal request. During this time period
you can use this option to cancel your withdrawal request and
transfer the money back into your casino account.
Transaction History
The Transaction History
allows you to view all financial transactions performed through
the cashier section of the casino. All withdrawals and deposits,
approvals and declines, using all available methods, including COMP
points to balance conversions, are listed here. Select the desired
range of dates and click the View History button to perform
a search.
Credit Card Limitations
Brandy Casino is bound by
the credit card companies own limitations and can therefore only
refund winning amounts to the player's credit card up to the amount
initially deposited using that credit card. Account money that was
not originally deposited by credit card can be returned to the player
via a bank draft or wire transfer.
Comps
Comps (i.e., complementary
points) are rewards given to valued customers based on their wagered
amounts. You don't have to be a "high roller" to earn Comp points.
Every Brandy Casino player is automatically enrolled in the VIP
Player Club where you earn points with each bet you make - regardless
of whether you win or lose. The points are granted based on the
amount you bet while playing. The higher your VIP level, the more
points you get for each $1 bet. You can accumulate these points
and then convert them to real money.
To view your current
Comp points, click the Cashier button and click the Comps icon.
An up-do-date total of your points is displayed. You will also see
the number of points you need to move to the next VIP level. To convert Comp points
to real money, just click the Convert to real money button.
The money is deposited to your casino account immediately. The conversion
ratio is also displayed.
Note: Comp points
are paid out only on Real Money accounts
1.4 Contact Us
Service and Support
Our customer service is
on stand-by 24 hours a day, 7 days a week, for any questions, comments,
or suggestions you might have.
You can contact the customer service and support center by phone,
fax, or email. For up-to-date fax and phone details, visit our web
site at: www.BrandyCasino.com
Support by e-mail
We guarantee a response
to all e-mail requests within 25 minutes.
To help us provide you with the best service available, please choose
the e-mail address that addresses the kind of help you require:
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