Frequently Asked Questions

We have compiled this list of FAQ (Frequently asked questions) for your convenience. However, if you have any further questions, please, do not hesitate to contact us anytime.

Cashier FAQ - Deposits and Withdrawals, Table limits and security.

• How do I make a deposit to my account?
• How long does it take to process my deposit?
• How do I withdraw my winnings?
• How long does it take to process my withdrawal?
• What is the “pending withdraws” screen?
• I have made a Withdraw but have changed my mind. How do I cancel a Withdraw request?
• How can I follow up financial transaction operations?
• How much can I deposit to my Brandy casino balance?
• What is my Security Code number and how do I get it?
• Is it safe to use my credit card at Brandy Casino?

NETeller FAQ

• What is NETeller?
• How do I deposit, withdraw, and transfer funds?
• How do I become Certified?
• How do I verify my bank account?
• Why was my withdrawal declined?
• Why was my credit card declined?
• How do I change the personal information in my NETeller account?
• Why is my transfer to a merchant still pending?

Fire Pay FAQ

• Funding your Fire Pay account
• How to deposit into the casino using Fire Pay

Games FAQ - Game features, rules and fairness

• What kind of games does Brandy Casino offer?
• How can I be sure that the games are fair?
• How is the outcome of the games generated?
• How do I chat with other players?
• What are COMP points and how do I accumulate them ?
• What is a Multiplayer or Private group table?
• What happens if I am suddenly disconnected from the Internet while I play?
• After placing a bet I suddenly change my mind. How do I remove the bet?
• Where can I find complete detailed instructions on the various games?
• How old do I have to be to play for real money?
• I am not sure what was the previous game round result. What do I do?

Technical FAQ - Software Download and installation.

• What do I have to do in order to play at Brandy Casino?
• How long does the download process take?
• What's the name of the downloaded setup program?
• What is the traffic needed for playing at Brandy Casino?
• Should I download Brandy Casino every time I want to play?
• After downloading the software, what do I do next?
• What are the minimum system requirements?
• Can I use Brandy casino with a Mac computer?
• How do I use Brandy casino with AOL?
• What should I do if I receive a message “Account not found. Please verify your account information and try again."?
• What should I do if I can't find Brandy Casino icon on my desktop?